Frequently Asked Questions (FAQ)
General Questions+
What is Bizsan Rug Gallery?
Bizsan Rug Gallery is a premier destination for luxurious, handmade rugs—
from contemporary designs to rare antique collectibles.
We carefully source each piece to ensure the finest quality.
Learn more on our
About Us page.
Where is Bizsan located?
We are headquartered in Budapest, Csaba utca 7b.
Our showroom is a 10-minute walk from Széll Kálmán Tér or Déli Pályaudvar.
Visit our Visit Us page for details.
Do you offer custom rug sizes or shapes?
Absolutely! We specialize in custom orders.
Whether you need an extra-long runner or a circular piece,
our artisans can craft the perfect rug.
Read more on our Size & Fitting Guide page.
Shipping & Returns+
Do you ship internationally?
Yes, Bizsan ships to over 50 countries worldwide.
We partner with trusted couriers to ensure secure, timely delivery.
See our Delivery & Returns
page for specific rates and transit times.
What is your return policy?
We accept returns within 14 days of receipt,
provided the item is in its original condition with all tags and packaging.
For detailed instructions, visit our
Delivery & Returns page.
When will my rug arrive?
Typically, domestic orders arrive within 3-7 business days,
while international shipments can take 7-14 days.
For real-time updates, check your email confirmation or track your order
via the link on our Delivery & Returns page.
Care & Maintenance+
How do I clean my rug?
For weekly upkeep, gently vacuum without a beater brush.
For a thorough cleaning, we recommend professional rug cleaning services.
Stains should be blotted immediately—avoid harsh chemicals.
See our Rug Care & Cleaning page
for detailed tips and recommended cleaning methods.
Are your rugs pet- and child-friendly?
Many of our collections are woven using highly durable wool or
wool-silk blends, making them resistant to everyday wear.
However, we always suggest more frequent vacuuming in pet-friendly homes
and placing a rug pad to prevent slipping.
Discover more best practices on our
Rug Care & Cleaning page.
Ordering & Payment+
Which payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal,
and bank transfers. All transactions are encrypted for your security.
Can I place an order over the phone?
Yes! Our customer support team can assist you in placing an order,
choosing the right rug, or updating your cart.
For contact details, visit our
Contact Us page.
Showroom & Appointments+
Can I visit your showroom in person?
Absolutely. Our showroom is open Monday–Friday from 12:00 to 18:00
(Saturday 10:00–14:00). Schedule a private appointment via our
Visit Us page.
Do you offer at-home consultations?
Yes, for clients in select areas, our design experts can bring a curated
selection of rugs to your home to help visualize the perfect match.
Contact us to learn more.